A selected list of client projects
Understand performance and impact
- Understanding clients and staff perceptions of value and service quality for continuous improvement
- Understanding staff opinions for strategic fit with annual organisational performance benchmarking
- Understanding staff feedback about work, and opportunities for improved management practices
- Invitation to the public to give feedback on experiences of discrimination, on perceptions of impact and on the value of support and advocacy services
- Community consultation after a public event inviting all participants, all sponsors, all volunteers, and all audiences to consider what worked well and what could have been better
- Invitation to all audiences and ticket buyers for structured feedback about their experience of arts Festival events
- Reviewing the value of a software implementation for input into corporate change management plan
- Developing internal talent for leadership using 360 degree feedback – finding value in our people
- Understanding a professional practice community’s experiences, work /personal and family life balances, qualifications, career choices, and remuneration, and value in association membership
- How do we create indigenous employment? A staff opinion survey
Review performance, tighten processes, improve service quality for end customers
- Reviewing the effectiveness of training and change management after a SAP Business Warehouse upgrade
- Operational excellence review
- Clinical documentation practice audit recording and compliance reporting
- Developing service level agreements for corporate support services
- Reviewing business processes and usage of geographical information systems and opportunities for efficiency
- Managing all nominations of student for annual Literacy Achievement Awards across 178 schools
- Reviewing quality of services experienced by customers and identifying performance improvement strategies
- Performance and experience feedback “on the fly” from trade show visitors
- Benchmarking performance and mapping service improvement for internal customers of the Asia Pacific Finance Team
- Performance review of corporate support service quality and gaps
- Risk management benchmarking of Local Government Practices in managing infrastructure assets
- Reviewing and measuring staff satisfaction
- External client service quality and satisfaction review and internal corporate services performance review
Strategic research and advice for business development
- Strategic research and advice on market gaps and opportunities for business ideas and development in specific markets
- A review of information technology opportunities to transform the growth of industry sectors to meet the global marketplace opportunities
- A formal economic impact analysis of the Darwin Festival
- Research and review of specific patent market gaps, prior art dependencies and opportunities in the global English language patent market places
- Fostering start up ideas and innovation in established businesses.